Based on 390 reviews
22:25 18 Oct 21
After reading all of the good reviews, I had my car towed to In Collision after experiencing terrible customer service at another popular auto shop in the area and I have to say it was the BEST decision that I could’ve made! I worked with Scott and I have nothing but good things to say about my experience. Not only did he himself have amazing customer service but everyone that I spoke to in there did. Even with my parts being on back order for weeks, he kept me up to speed about every little detail pertaining to my car and getting it back to me. Outside of that, he did AMAZING work on my car after my accident and it drives better than it did before. I probably won’t even go directly to my dealer again after going to In Collision. I can’t recommend them enough!
19:34 07 Sep 21
I took my Range Rover Evoque to this establishment because some lights were turning on. They took forever to get back to me, I had to call them multiple times to get some vague answers about what they thought was going on. They called me to tell me that they needed to change two batteries and test a lot more things to know what the issue was and that it would be $4,000 - I quote 'to start'. I am a single woman who does not know a lot of car reparation but I thought something was off, I asked a few people that told me it did not sound right. I took the car out as soon as I could and brought it a Range Rover, they called me within an hour and told me it was just a few debris behind a sensor; they charged me under $200. This place is a rip off, they take advantage of people who do not want to pay dealership prices and lie about repairs. The owner was a liar and extremely rude. The cars wait in the back for weeks and they pretend to work on them and charge for labor. Do not take your vehicle there.
14:48 23 Aug 21
Love this place. Great customer service and good prices.
23:36 15 Aug 21
My go to shop in Buffalo (and now my fiance's as well). Incredible staff - honest, straight forward, and will give you the best service they possibly can. 10/10 would recommend.
20:18 16 Jul 21
Always feel like family when getting work done. Great people and amazing staff!
00:58 28 Jun 21
Great honest people great shop always fixed my car rite with no issues very professional. Thanks IN collision yaw are the 💣 special thanks to Joe Dean, Scott and Travis couldn't ask for a better shop💯👍👏 💝💖💕💞 sincerely Ms S.Pilgram
18:02 21 Jun 21
The VA recommended my partner here because they were veteran owned. They really used that status to gain our trust. Then proceeded to charge us hundreds of dollars for unneccessary services and tests that they scared us into. After the tests, they told us we had a timing issue. Continued to upsell us and tell us that we would be better off w an engine replacement. Long story short, it was a sensor. Auto Zone techs were able to figure it out and the dealership we bought it from confirmed. But, not until 3 days of pure anxiety, tow fees, and predatory salesmanship. Everyone beware. Veterans especially though...
13:57 06 Apr 21
I highly recommend IN Collision! Their collision work is outstanding. Very positive atmosphere. They are efficient and prompt with service. Provided phenominal customer service. Scott took the time to explain everything. The repairs were complete exactly when he said they would be complete. Every employee who I encountered here was pleasant, courteous, and friendly. Priced reasonably. Final bill ended up being less than quoted and they even detailed my car as a courtesy. If you take your car here it will be the best auto mechanic shop customer service experience that that you have. They go above and beyond in terms of repairs and customer service.
15:28 25 Mar 21
Great service, very friendly & professional. Pricing is competitive. I have an 09 truck & 17 van, had general maintenance, an oil pan replaced, general oil changes on both vehicles. I been happy with all the work. Shout out to my man Travis for always making me feel welcomed, informed and comfortable. I’d recommend anyone to This shop. One stop service. Great Job Everyone 😁👍🏼
05:56 21 Mar 21
I would highly recommend IN Collision & Auto Repair! My car had two passenger windows smashed in and they did a beautiful repair job. They are very professional and connected me with Enterprise car rental upon arrival for a rental car. They have a service where the shop can send updates via text messages to let you know the status of the repair. Everything was quick, seamless, and professional. I would highly recommend bringing your car here!
07:21 18 Mar 21
I had been worrying about some warning lights in my car for too long, but have been honestly not wanting to address them because of covid. But this morning I called and then popped over and they were willing to put air in tires and do oil check without me even leaving the car. Quick and easy. Thank you! I'll definitely be back.
03:49 06 Mar 21
Excellent service, reliable, and fair priced. I would highly recommend anyone needing any servicing to go here. It is a relief to know all my maintenance and any car trouble can be well taken care of here with ease.
04:12 02 Mar 21
Very knowledgeable and great service for a working class person such as myself the price fit my budget perfectly. I can say it enough how kind and pleasant the staff is. They walked me through each step of the repair. My car is still running great even after a year. Many Thanks Guys
15:31 26 Feb 21
The staff has been nice when I interacted with them but never used them. The building houses several businesses. I use Greg's Auto in the back. Great mechanics there. Highly recommend. The fellas at In Collision seem courteous when interacted with them in the parking lot.
17:26 22 Feb 21
Once again amazing customer service and great mechanics. My car had stopped running and was smoking from the engine and the in collision crew had it sorted out in no time and fairly priced. Refuse to take my cars anywhere else. -Alex
04:09 13 Feb 21
Referred to this business by family. I was promised the works and that I could get everything on my car fixed for a reasonable price. I was not disappointed! The staff are super friendly, they went above and beyond to detail my very messy car and they were happy to take my calls whenever I had questions. My car is new but it had some damage on it already 😞 they made my car look fresh off the lot and even took care of things that I didn’t know were broken! 110% recommend. The most pleasant auto shop experience I’ve ever had.
14:31 07 Jan 21
Really great work, these guys go above and beyond the call of great service. I've never had any complaints with the work they've done to my truck. Travis does a great job keeping me updated on what's going on !! Prices are reasonable as well! I refer IN Collision to all family and friends.
00:55 07 Jan 21
Though I have not had work done there just yet, the gentleman I spoke with was courteous and explained further options that needed to be ventured before they could actually find out what was wrong with the vehicle. He was upfront and more concerned with helping me make the right course of action to fix the car and was uninterested in just getting the work. For this reason I will be bringing my car to their shop once I've taken care of a prior issue. Knowledgable mechanics are hard enough to find let alone ones with ethics and honesty.
19:32 27 Nov 20
Had some paint chipping on my front bumper, they quickly took a look at my car and gave me a quote. They explained everything they were going to do, very professional. Quote was a bit high for painting a front bumper, but staff was very friendly and helpful.
17:56 11 Nov 20
Great service! Honest, knowledgeable, professional, & friendly. Jolene & my mechanic (forgot his name) were amazing. A+
15:39 08 Nov 20
Travis is a genuinely great person. He's very transparent/I don't ever feel like I'm being charged more than I should be. Been going here for a few years now and every time I leave I am more than satisfied with how things turn out. It's nice to have a reliable shop to go to with no doubt in my mind.
13:25 22 Oct 20
Wonderful service at a great price! Explain everything and I never feel cheated. Consistently cheaper than the dealership, but more accomodating for equal if not better quality.
19:10 10 Oct 20
After having my brand new Ford Ecosport for only 3 weeks, I was in an accident that wrecked the entire passenger side of the vehicle, along with other damages. I was heartbroken and crushed. I had it towed to IN Collision not knowing what to expect. Scott was absolutely amazing, professional, informative, thorough and spent alot of time putting my mind at ease... I cant say enough positive things about him and his staff. Although my insurance company deemed my truck totaled, Scott went as far as trying to negotiate with the total loss adjuster, and speaking up for my best interest that he could get the car back to a "brand new" condition. Of all the mechanics and shops I have been too, I have never received such great customer service and honesty. I will NEVER go to any other mechanic again. IN Collision is where its at!!!! I would highly recommend that anyone and everyone use their service for your vehicles.
19:08 30 Sep 20
My experience is very similar to others here. When I first became a customer, the service was great and the maintenance/repairs were reasonable. I used this shop for three of my vehicles. For two of those vehicles I've ended up having terrible experiences with this shop For one of my vehicles, I smelled the odor of gasoline whenever the vehicle ran. IN Collision reviewed and diagnosed the issue as being a hole in my gas tank and the repair would be have been over $4,000. I did not move forward with this repair and instead took this vehicle to a family friend mechanic about two months later to be looked at. The vehicle was raised up and absolutely no leaks in the gas tank were found. The gasoline odor ended up eventually going away, and three years later this vehicle is still on the road, no issues. Thankfully I did not move forward with having IN Collision fix this non-existing issue that they made up. After I brought another one of my vehicles here, for an inspection, I was given a huge bill of things that needed to be done in order to pass inspection. I took my vehicle to two additional NYS Certified Shops to get their opinions, along with the itemized bill that IN Collision provided. By both other shops, I was told that the repairs and maintenance quoted by IN Collision were not needed and my vehicle could pass inspection. I would only trust this place to do simple jobs and maintenance, such as changing out your headlight fixtures or an oil change. Never ask them to diagnose an issue you are having because you will be given a huge bill and it is likely that even after this they would have still missed fixing the actual issue. For example, on my third vehicle, a leak from somewhere kept shorting out my turn signals. I described the issue to IN Collision and specifically told them that I had already changed both light bulbs and that this was not the issue (it had to be a leak or something shorting out the turn signals). I picked my car up at the end of the day to find out I had been billed for new turn signals. About an hour after this, my turn signals once again were not working. I regret giving this shop multiple chances despite all the bad experiences I have. They do a great job in the beginning and really hook customers with the customer service. They will also reward their customers for giving good google reviews (I once got a free ride to work after I had to leave my car there for the day just because my original Google review was 5 stars).
19:12 22 Sep 20
There service writer is absolutely excellent at her job. She is very patient, always working with the customer. The repair men do a fantastic job at the auto repairs also. Thank you very much IN COLLISION and Jodene!
14:58 11 Sep 20
My family was driving to Florida from Buffalo and we got new tires, alignment, sensors fixed and oil change. I found the service for $100 cheaper at fox tire, but Travis told me that he would personally go over our SUV to ensure my family was safe during our 2,400 mile road trip. With Travis going the extra mile I felt very comfortable and safe during our trip and the truck drove beautifully. The confidence in knowing I was not just another customer with Travis and InCollision gives me confidence each time I get behind the wheel of our car.
18:44 03 Sep 20
This is not my first time at IN Collision but I couldn't be more grateful today. I had a car accident and as soon as I called them I felt protected. They gave me honest answers and are helping me navigate the insurance company bs. They even helped me pick up my rental. I can't speak highly enough about this company. Thank you for all your help, IN Collision!
13:59 01 Sep 20
Went with my friend to pick up his sprinter van, and all he said was good things about this shop. I will bring my vehicle here when I need repairs.
01:59 16 Jul 20
I have brought my vehicle numerous times. Not only were they the best estimate in town they have gone above and beyond the service. I needed help getting my plates off as they were rusted on with the wrong bolts and I was told by Jodeine to pull up no problem and they not only got them off for me I came back and Anthony put them back on which was also not an easy task. They did a lot of work super friendly service and the best quote and service in town! Thank you guys so much! I have referred many people to them and everyone has been more than happy! I’ll be back back every single time! Thank you guys!
19:49 24 Jun 20
I had a great experience with IN Collision. Someone had struck my parked car late at night and ran, leaving my driver side door a compete mess. I couldn't even open it from the outside. I went to several body shops, but Scott gave me the best price and went above and beyond as far as customer service and doing a fantastic job on my car. A big thank you to all the folks who helped me there and I definitely recommend this shop if you need work done to your car!
14:39 16 Jun 20
I have been coming to IN Collision & Auto Repair for years and I would not take my car anywhere else. I trust this place completely to do great work on my car for a fair price. They operate on a high level of integrity that is like no other. I’m thankful for their dedication to customer service. They have a monthly news letter that is mailed with auto tips, coupons, and fun information. I’ve also received courtesy phone calls checking up on past visits to see if my car is still running well. I refer everyone I know to them and brag about how great they are whenever asked.
08:26 09 May 20
Went there to get my hood and fender painted. Scott told me $500 and then when I took the car there he started saying oh the hood has a a very tiny ding and that’s going to cost another $500. Price doubled just for that. They offer 25% discount which they didn’t want to apply. Very unsatisfied with them wasting my time and having me tow my car there for nothing.
15:07 24 Apr 20
My second time here and there guys are the epitome of what I feel a business should be when your doing business and being provided a service. First, let's start with how you are greeted rather in person or over the phone they are polite, professional and were totally patient with all my questions. Two, everything they do before they even begin your work is thoroughly explained. Third, they saved me hundreds of dollars by not going to the dealer and being charged ridiculous prices. Last, I wanted to note that I drive a Mercedes and alot times people treat these vehicles like Jesus himself is doing the work on your car and charge you these off the wall prices but not here. I would like to s/o Scott, Travis thank you guys for answering all my "car" questions.
14:34 24 Mar 20
WOW ...JUST WOW!! Regrettably, I didn't leave a review earlier. My first encounter with Scott and crew on Skillen was about 5 mos ago. They were more than awesome! Knowledgeable, honest, friendly, Compassionate, professional and hospitable!! And...THEY sent me a "thank you card" . ... fast forward to this past Friday, my Camry's break lights and indicators all came on at the beginning of long trip to see family. They welcomed me without hesitation and fixed me up with practically NO cost. It is my duty to my fellow Buffalonians to let you know, that as the world around us is falling apart at the seams and as we all prepare for calamity .....there is a collision shop, that we can trust and has collectively remained calm and customer focused! You All Are sincerely THE BEST!! THANK YOU!!
21:43 31 Jan 20
If I give them 10 stars I would. Travis was a delight to work with... while it took a long time for my car to get fixed that wasn't because of them. They were diligent and checked everything out unlike other local mechanics I'm taking my car to for the exact same problem. Travis even lifted my car up to show me everything and to show me what else needed to be done with my car including my catalytic converter which another repair place had a hole in it and would have cost me over $600 which it did not have a hole. Travis was diligent about giving me updates and was clear about pricing. I felt he was honest with me when I told him my concerns my price point and what I was willing to go for with this car. Not only will I take this car back to him for another repairs but I'll trust him with my kids' new car and for any car I might have in the future. I highly highly highly recommend them to anyone. Bonus points they are next to froth so your car gets fixed and you have a cool beer and lunch.
19:08 24 Jan 20
Auto maintenance is not fun... let's face it. I had to get my car inspected ASAP as my inspection was due in January and I had been pulled over 2X IN ONE NIGHT in Amherst over a blown headlight. So yea....urgency was key I had previously met with Cameron who is the assistant District Manager at IN Collision and repair and from the jump I could tell he was a good dude. He assured me that I wouldn't get ripped off like I had previously at other inspection places. Once I arrived Jodene the parts manager was able to get my SUV looked at right away then showed me to the waiting room. The entire facility is clean and spacious. Within an hour my inspection, headlight repair and windshield wiper replacement was done AND they had cleaned my car. That was just great service. Cameron, Jodene and company did an amazing job. When YOU go make sure to tell them Saint James sent you!
21:58 17 Jan 20
My first time visiting to have my oil changed and have my car checked for safety. Had my rotors cleaned up...they were quite rusty.... definitely will return for next car appt required. All staff were friendly. I observed employees speaking with insurance company's. Very professional and to the point. I dealt mostly with Jody. She was very kind. Keep up the great work. You all have my vote. I didnt feel pressured on having any extra work done on my car. Linda
22:10 02 Jan 20
Awesome crew behind the counter, management and staff. Always take my car here. Honest prices fair rates and amazing service usually in and out within a day!
00:37 15 Nov 19
They gave me the bad news that my car is donezo. I guess months ago someone hit my car without leaving a note and the car filled up with water because of the resulting damage. (anyone reading this please don't ever do that to someone) I seem to always be working during their hours, contact has been intermittent. I did leave messages multiple times in the beginning of the interaction and didn't get responses to them, but they did eventually contact me and they did what was needed. I was frustrated about the situation and may have taken it out on them, but they were understanding about that, they've been actually extremely patient with and helpful to me, making this experience as painless as possible (considering the situation) I appreciate everything that they've done for me.
21:47 08 Nov 19
Excellent experience with our Suzuki repair! Our service advisor, Scott, was fantastic. Very upfront and helpful through the entire process. The technicians did a wonderful job and our car is now running beautifully. I would definitely recommend IN Collision to anyone!
15:32 07 Nov 19
They're still doing a great job. I've been going to them for over a year now and I have to say they're dependable and honest. They hire great people that take pride in their work. The prices are normal, possibly very slightly lower than my last mechanic.
17:15 28 Oct 19
They lost a customer in me. I spent over $3000 on repairs in a matter of about 3 months on a car that had zero issues before i took it to them for an oil change and inspection. I passed inspection just fine and got my oil done... Within 2 weeks my oil was leaking everywhere and the problems just kept popping up from there. Everytime my car went in with a problem it left with a bigger problem... And much more expensive problem. The last straw for me was when they said they needed to keep ot an extra weekend (knowing i was paying out of pocket for a rental) and when they finally let me come pick it up i found a parking pass for hershey park in The window from that weekend. They literally used my car to take a vacation. Even worse, the next mechanic i took it to confirmed my fears, alot of the work the said they did they never even did. The staff is so friendly but what they are doing to people and their cars is wrong. I would never take my car back there.
01:39 26 Oct 19
Excellant service. Jo is the best . Truck came back nice and clean. Will recommend
23:24 16 Oct 19
I rely on this shop since couple years ago. Great services with great smiles and neat waiting room!! I highly recommend this place.
16:44 04 Oct 19
Cameron, Jake, and Jodene are about as honest and straightforward as they come. They take their business serious and they never make you feel like a bother. I can tell they appreciate their customers and want to help. No doubt the best customer service I've ever experienced. Thank you In Collision for making my difficult situation much less painful!
21:51 18 Sep 19
On my way to work this morning my exhaust pipe broke and luckily it happen right next to this garage. They took it in rand repaired it just over 2 hours. So thankful they could get it done right away and was a nice bonus to see they washed the car, wiped down the dash, and vacuumed the front....think I found a new place to take my car for repairs!!
18:08 30 Aug 19
The team at this shop is awesome. My daughter and I were just passing through the area, 300+ miles from home, and needed a major repair. It was a few days before a holiday against a weekend, which would have severely delayed me if they would have taken my BMW in. Somehow they squeezed me in, helped me with a rental car, and saved our vacation. If I lived in the area, IN Collision would be my go to shop.
18:24 14 Aug 19
This is the first review I have ever written - that is how delighted I am with In Collision!! I worked with Scott who was very attentive to my needs and concerns. He must have listened and passed the information on because when the car was delivered, it was perfect!! It was done at a fair price and exactly what was estimated. The body work is exceptional. It was delivered on time and was cleaned inside and out!! Though I hope I do not need to, I would work with them again in a minute!!
21:12 10 Aug 19
Excellent customer service, the mechanics explained everything that needed to be addressed and told me about the things that I take care of later. I would recommend this place.
13:03 13 Jun 19
IN Collision is the best car shop in buffalo, great very helpful and knowledgeable staff. They are straightforward and honest. Always very happy with their work and if they do make a mistake they work hard to fix it. They even offer rides if you have to leave your car. Great place. Best customer service of any car shop in buffalo. It also has a great waiting area with snacks and water. Very nice atmosphere would highly recommend.
15:30 21 May 19
Amazing service! Got service done the same day! Highly recommend you bring your car here for any maintenance or auto body needs!!! Wish I could give them another star!
20:20 30 Apr 19
The most professional, clean, and polite shop I’ve been to since moving to Buffalo. WiFi, coffee/water, and restrooms in a comfortable waiting room makes so much of an impression as you walk in. Scott accurately and quickly diagnosed a multitude of issues with my car and gave me honest answers. I’ve had too many shops tell me they can’t figure out issues I’ve had recorded on video. Thanks to Scott and the rest of the techs, my car had a same day repair that was not only speedy but done RIGHT the first time. I’m very happy and impressed, and certainly will be back!
04:23 10 Apr 19
Recommended this place by a friend and I'm glad he did. I bought a used car not too long ago and they have helped me with every problem that has come my way. The mechanics are honest people who just want to see you have your car in the condition you want. I've been working with Travis the entire time and he is great. On top of everything else, they washed your car and vacuum the front of the interior. A nice plus.
21:07 02 Apr 19
I have been there for maintenance on my Subaru several times. The service is great, they explain everything and have fair prices. The best thing is they go the extra mile. Friendly, prompt service. I recommend them to everyone. They send out an enjoyable newsletter every month with coupons.
21:34 20 Mar 19
Amazing customer service and a quick turn around for repairs. Their staff was professional the entire time my truck was in their shop and constantly kept me updated. If you’re looking for quick diagnosis, quality repair, and good prices, IN Collision is the place to go. Make sure you ask for Travis when you arrive. He’s guided me through every repair I’ve needed with great knowledge and maintained constant communication.
18:52 24 Feb 19
I took my jeep here after being rear ended and they were helpful throughout the whole process. The repairs were completed on time and my jeep now looks brand new! They also took the time to clean the interior and exterior of my vehicle, which was a pleasant, unexpected surprise. Overall, excellent customer service. I'm so happy with my decision to choose IN Collision & Auto Repair.
23:50 06 Jul 18
I purchased 4 tires with installation, Inspection and Alignment. Scott and the team did a wonderful job. I had an alignment done at the dealer and they totally messed it up and would not correct the problem which caused my 2 front tires to go bald. Also, to my surprise, my car was cleaned when I picked it up. My car rides beautifully and I am very pleased and will be back if another problem arises.
19:21 05 Jul 18
I only went to them because my mechanic was booked. They will talk you into repairs you probably will not need. If you end up going there for some reason, and they tell you that you need repairs...PLEASE! Get a second opinion from another mechanic, Nothing against them. They are just trying to make money. I will give them one good thing. They can talk you into repairs. Very clean shop also.. If you want a very highly recommended mechanic who is trustful, knowledgeable and just the best. Go to J&J on Ontario Street. He is the one you can always trust. People from all around western New York go to him. He is very busy. So don't be surprised if he has to schedule you in. Make the appointment. You won't regret it.
15:06 13 Jun 18
My Air Conditioning went on my 2009 Nissan Rogue with 140,000 miles. Considering the number of miles, I didn't want to put too much money in to it and this repair could have been costly. The mechanic (Travis) understood and agreed and came up with less expensive options. He was very knowledgably and extremely helpful. They were quick to accommodate the fact that I needed the work done quickly and kept me posted on the progress so that I knew what to expect. It's difficult to find a trustworthy mechanic who truly cares about the customer. I am happy I brought my car here and will be using them in the future.
11:32 20 Mar 18
I just wanted to let others know of my personal experience with IN Collision & Auto Repair. Around late January 2017, I took my 1999 Honda Civic VP in for a New water pump and timing belt replacement. I believe the bill was around $750. Prior to the repair, I had been very satisfied with the service at IN Collision & Auto Repair after 2 previous repairs with the company. Now back to the repair, I picked up my vehicle after around 2 days of repairs. As usual Travis was there to greet me and answer questions about the repair. I paid the invoice and started driving back home in my car. After about half a mile down the road, my accelerator jammed and I couldn't slow down the car. I was going 70 in a 35 desperately trying to slow down my vehicle. After nearly crashing with a school bus I finally got the car into a stop by shifting into neutral. I was scared for life after hearing about horror stories about deaths happening from the 2009 Toyota floor mat incidents. I could have seriously injured myself or another person due to the faulty work that IN Collision & Auto Repair did on my car. Eventually, I called Travis and slowly drove the car back to the shop and he found out that the garage screwed up and some of the cables were tied. I was offered no refund on that day or any day following that. This company has forever lost my business and respect. First, they messed up my repair and almost seriously injured me as a result of their work. Secondly, the customer service response to their own faulty work was very disappointing. Update: After posting the review the owner who seemed to be a very down to Earth caring owner reached out to me. We got the situation alleviated and he assured me that for future customers if a situation ever arises that they will go the extra mile and try to fix it.
23:19 16 Mar 18
These guys are excellent. I have to echo the views of most people here. I got a scratch on my new car in the parking lot, and needed to get it fixed. I read their reviews and decided to give them a shot. Sam took care of my case - he was very pleasant. I found their rates very reasonable. Another major collision center (withholding name) quoted a much higher price. They delivered my vehicle on time. Overall its not a pleasant experience having your car damaged, but if you do and live in Buffalo, I would definitely recommend you go to these guys. I believe you will have one less thing to worry about.