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Google Reviews

IN Collision & Auto Repair

4.7

Brandon Bryant

13:03 13 Jun 19

IN Collision is the best car shop in buffalo, great very helpful and knowledgeable staff. They are straightforward and honest. Always very happy with their work and if they do make a mistake they work hard to fix it. They even offer rides if you have to leave your car. Great place. Best customer service of any car shop in buffalo. It also has a great waiting area with snacks and water. Very nice atmosphere would highly recommend.

Tania Abousaid

15:30 21 May 19

Amazing service! Got service done the same day! Highly recommend you bring your car here for any maintenance or auto body needs!!! Wish I could give them another star!

Axel d'Lobita

20:20 30 Apr 19

The most professional, clean, and polite shop I’ve been to since moving to Buffalo. WiFi, coffee/water, and restrooms in a comfortable waiting room makes so much of an impression as you walk in. Scott accurately and quickly diagnosed a multitude of issues with my car and gave me honest answers. I’ve had too many shops tell me they can’t figure out issues I’ve had recorded on video. Thanks to Scott and the rest of the techs, my car had a same day repair that was not only speedy but done RIGHT the first time. I’m very happy and impressed, and certainly will be back!

James Farrow

04:23 10 Apr 19

Recommended this place by a friend and I'm glad he did. I bought a used car not too long ago and they have helped me with every problem that has come my way. The mechanics are honest people who just want to see you have your car in the condition you want. I've been working with Travis the entire time and he is great. On top of everything else, they washed your car and vacuum the front of the interior. A nice plus.

elaina milks

21:07 02 Apr 19

I have been there for maintenance on my Subaru several times. The service is great, they explain everything and have fair prices. The best thing is they go the extra mile. Friendly, prompt service. I recommend them to everyone. They send out an enjoyable newsletter every month with coupons.

Christopher Vanderbrook

21:34 20 Mar 19

Amazing customer service and a quick turn around for repairs. Their staff was professional the entire time my truck was in their shop and constantly kept me updated. If you’re looking for quick diagnosis, quality repair, and good prices, IN Collision is the place to go. Make sure you ask for Travis when you arrive. He’s guided me through every repair I’ve needed with great knowledge and maintained constant communication.

Kathy McManigle

23:50 06 Jul 18

I purchased 4 tires with installation, Inspection and Alignment. Scott and the team did a wonderful job. I had an alignment done at the dealer and they totally messed it up and would not correct the problem which caused my 2 front tires to go bald. Also, to my surprise, my car was cleaned when I picked it up. My car rides beautifully and I am very pleased and will be back if another problem arises.

Robert Blazina

19:21 05 Jul 18

I only went to them because my mechanic was booked. They will talk you into repairs you probably will not need. If you end up going there for some reason, and they tell you that you need repairs...PLEASE! Get a second opinion from another mechanic, Nothing against them. They are just trying to make money. I will give them one good thing. They can talk you into repairs. Very clean shop also.. If you want a very highly recommended mechanic who is trustful, knowledgeable and just the best. Go to J&J on Ontario Street. He is the one you can always trust. People from all around western New York go to him. He is very busy. So don't be surprised if he has to schedule you in. Make the appointment. You won't regret it.

Dawn Kirchmeyer

15:06 13 Jun 18

My Air Conditioning went on my 2009 Nissan Rogue with 140,000 miles. Considering the number of miles, I didn't want to put too much money in to it and this repair could have been costly. The mechanic (Travis) understood and agreed and came up with less expensive options. He was very knowledgably and extremely helpful. They were quick to accommodate the fact that I needed the work done quickly and kept me posted on the progress so that I knew what to expect. It's difficult to find a trustworthy mechanic who truly cares about the customer. I am happy I brought my car here and will be using them in the future.

Steve Mundt

11:32 20 Mar 18

I just wanted to let others know of my personal experience with IN Collision & Auto Repair.Around late January 2017, I took my 1999 Honda Civic VP in for a New water pump and timing belt replacement. I believe the bill was around $750. Prior to the repair, I had been very satisfied with the service at IN Collision & Auto Repair after 2 previous repairs with the company.Now back to the repair, I picked up my vehicle after around 2 days of repairs. As usual Travis was there to greet me and answer questions about the repair. I paid the invoice and started driving back home in my car.After about half a mile down the road, my accelerator jammed and I couldn't slow down the car. I was going 70 in a 35 desperately trying to slow down my vehicle. After nearly crashing with a school bus I finally got the car into a stop by shifting into neutral.I was scared for life after hearing about horror stories about deaths happening from the 2009 Toyota floor mat incidents. I could have seriously injured myself or another person due to the faulty work that IN Collision & Auto Repair did on my car.Eventually, I called Travis and slowly drove the car back to the shop and he found out that the garage screwed up and some of the cables were tied. I was offered no refund on that day or any day following that.This company has forever lost my business and respect. First, they messed up my repair and almost seriously injured me as a result of their work. Secondly, the customer service response to their own faulty work was very disappointing.Update:After posting the review the owner who seemed to be a very down to Earth caring owner reached out to me. We got the situation alleviated and he assured me that for future customers if a situation ever arises that they will go the extra mile and try to fix it.

Othman Salim

23:19 16 Mar 18

These guys are excellent. I have to echo the views of most people here. I got a scratch on my new car in the parking lot, and needed to get it fixed. I read their reviews and decided to give them a shot. Sam took care of my case - he was very pleasant. I found their rates very reasonable. Another major collision center (withholding name) quoted a much higher price. They delivered my vehicle on time. Overall its not a pleasant experience having your car damaged, but if you do and live in Buffalo, I would definitely recommend you go to these guys. I believe you will have one less thing to worry about.

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